FREQUENTLY ASKED QUESTIONS
Are your products organic?
HomeFree cookies are all natural, and many additionally are certified organic. The large Chocolate Chip and the Vanilla Mini Cookies are certified 70% organic by the NH Dept. of Agriculture, Markets & Food. We make two versions of our popular Chocolate Chip Mini Cookies and Oatmeal Cookies - one that is organic (70% or 95%) and one that is all natural and gluten free. Many of the ingredients we offer also are certified organic. You can learn more about the value of organic food at www.ota.com/organic.html.
Do you use any genetically modified ingredients (GMO’s)?
No. Additionally, in our support of non-GMO efforts, we have taken the step of getting our most popular cookies Non-GMO Verified. Shortly all of our products will be verified.
Are your products certified Kosher?
Yes. We are "OK" certified as Kosher Pareve. The pareve means that none of our ingredients, products, or equipment has ever had contact with any dairy product.
What does the Whole Grain Council symbol mean?
Whole Grain Stamps quickly and easily identify real whole grain products. The recommended diet includes three 16 g servings of whole grain each day. All of our cookies contain at least 8 grams, and therefore proudly bear the whole grain stamp. Imagine, a cookie being a good source of whole grain! And the kids devour them happily.
Is there any special care needed for HomeFree cookies?
Mostly, just enjoy them! Of course cookies are best when freshest, so you may want to give in to their wholesome goodness right away. But with our special long shelf-life wrap, you can keep the minis in the cupboard at home or school for up to 6 months after we bake them, and the larger cookies for at least 4 months. They freeze great too for even longer freshness, or for delicious ice cream sandwiches with dairy, soy, or rice ice cream. Of course our delightfully soft, moist oatmeal cookies should be treated like any soft moist baked good especially in the summer or in hot climates – if you are not going to gobble them up soon after purchase, you might want to refrigerate or freeze the extras. If you ever get a HomeFree cookie that isn’t just as it should be, please let us know and we will make sure you end up delighted.
Is there soy protein in your products, and are HomeFree products vegan?
Why both questions together? Because rule of thumb with our products is if it has no soy lecithin, it is certified vegan. All of our products are free of egg and dairy and therefore are enjoyed by most vegans, but because the sugar in the chocolate chips of some of our chip cookies is regular sugar rather than vegan sugar, those products are not certified vegan. The only soy ingredient we have in our facility is soy lecithin, which we use in small quantities in some of our baked goods. For those who avoid even soy lecithin, there is none in our large oatmeal cookies, our vanilla mini cookies, and our double chocolate chip mini cookies. (Yes, these are all certified vegan as well!) Soy lecithin at times can contain small amounts of soy protein. Most, but not all, people with soy allergies are able to tolerate small amounts of soy lecithin. Please consult with your physician to determine what makes sense for you.
Are your products free of wheat?
There is no wheat in our ingredients or facility. Most of our cookies are wheat free because we make them with specialty wheat-free gluten free oats and then randomly test for traces of gluten. We have a few cookies still in stock that use organic non-gluten free oat flour. We don't call those cookies "wheat free" because regular (non-gluten free) oats in this country can contain traces of wheat.
Are your products gluten free?
Although gluten is not an allergen, HomeFree is about everyone being able to enjoy treats together. So we have responded to numerous requests by making our cookies not only allergy friendly, but certified gluten free as well. We use great care in our facility and conduct tests on random batches for gluten traces. Additionally, our facility now is dedicated gluten free. For a while there will be non-gluten free items still on the web site. This is stock that was baked prior to the transition.
Also, there are many wonderful gluten-free recipes in HomeFree’s “Allergen Free Baking: Baked Treats for All Occasions” cookbook! It is available at the HomeFree website: www.homefreetreats.com, along with allergen sourced/tested baking ingredients.
For more information on differences between celiac disease, gluten intolerance, and wheat allergy, see: http://americanceliac.org/celiac-disease/
Are your products free of corn?
We do not have corn in our facility. There is a small amount of corn starch in our baking powder, and vanilla extract is made with corn based alcohol. There is no baking powder in our oatmeal cookies or mini oatmeal chocolate chip cookies.
What flours are in the cookbook recipes?
The recipes call for varied flours. Some recipes use gluten-free flours such as rice and quinoa, some use barley and oats, and some use spelt. Because spelt is in the wheat family and is therefore an allergen for those with true wheat allergies, we do not have it in our facility. However, it can be a wonderful wheat substitute for many of the people who avoid or have sensitivities to wheat. For those who do not have wheat allergies or sensitivities, wheat can be used in the cookbook in place of spelt if desired. If you scroll down in the table of contents , you can see which flours are used in each recipe.
Are there sesame seeds in your products or cookbook recipes?
Our dedicated facility has no sesame seeds. There also are no sunflower seeds. Buckwheat (in our gluten free vanilla mini cookies) is a fruit seed related to rhubarb and sorrel. There are two recipes in the cookbook that call for seeds, but in each case the seeds are optional.
Do you take any precautions with regard to latex allergies?
Yes. We understand that many people with food allergies may also be allergic to latex. We therefore use only non-latex gloves in our Kitchen.
Do you take any steps beyond not using the major food allergens in your ingredients to minimize risk of cross-contamination?
Yes. As the mother of a child with multiple food allergies, I set up the facility and the entire production process the way I would want done for my child. Please see our Kitchen for the many careful details.
Why do these cookies cost more than some other cookies?
These unique cookies are expensive to produce due to features of great value! In order to have the highest possible control over the quality and allergy safety of our products we do not do the common, significantly less expensive practice of contracting with “co-packers,” where someone else bakes and packages the products in a kitchen shared with other products. Rather, we have our own dedicated facility for our products only. In this way we can design and supervise every aspect of staff, equipment, ingredients, baking and packaging. Then we make our products from high quality, wholesome ingredients including 100% whole grain flours, natural chocolate and cocoa powder, apple sauce, fruit juice, and non-hydrogenated oils. Further, many of our ingredients are certified organic. We source all of our ingredients with great care, always choosing allergen safety over price. Additionally we conduct allergen testing for peanut, almond, egg, and milk proteins on every batch of ingredients as well as on random batches of finished product. Finally, we bake in small batches, take time for allergy education, and donate regularly to food pantries and to allergy related organizations. All this so you can feel home free with “treats you can trust!”
Do you ship outside the United States?
Three flavors of HomeFree boxed mini cookies (Chocolate Chip, Double Chocolate Chip, and Vanilla) are now available in Canada! If you do not see HomeFree cookies in your local store in Canada, just ask! For questions about other counties, please contact us at email@example.com.
Do you offer your products in bulk, such as for schools and other food service?
Absolutely. And to support schools’ and other non-profits’ efforts to support our children, we offer discounted bulk rates to keep the cookies as affordable as possible for all of the children. Some HomeFree cookies meet school nutritional guidelines of the A List and of the Alliance for a Healthier Generation, thereby provide a terrific solution for schools: With HomeFree, our children can be included when treats are served, the parents love how wholesome they are, and the kids without allergies love them too.
Does HomeFree have a commitment to the environment?
Absolutely. At HomeFree, in part represented by our logo, we care a great deal about protecting our environment. Some of our products are certified organic, thereby contributing to the health of our water and of our children. Further, our packaging is made from recycled materials, our packing “peanuts” are made from corn starch, and our cookie boxes additionally are made using wind power. We only use the packaging we need: You will find little extra space in our boxes, and our large cookies are in stay fresh bags rather than the traditional plastic disposable trays. From reusable cups in our staff room, to efficient appliances in our Kitchen, we at HomeFree are careful stewards of our environment. We proudly are a certified B Corporation because of our strong commitment to environmental as well as social responsibility.
What is your return policy?
We welcome all feedback, and guarantee our products. If you ever are not completely satisfied, please let us know. We trust though that you will be delighted as you and your family munch into our delicious, healthy cookies!